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Real answers. From a real human. Right now.

The questions other operators are asking. Answered in plain English — no support-speak, no “please reference your ticket number.” Email support@omestasystems.com. Median response under two hours. Even at 3 AM on a Sunday.

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SK

Sam K.

Support · online

3:47 AM

Stripe disconnected overnight. Recoveries stopped. What do I do?

3:46

On it — looks like the OAuth token expired. I’m sending the reconnect link now. You’ll be back in 30 sec.

Sam · 3:47
Median reply · < 2 hrs0 bots

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Popular topics

  • Getting started
  • Payment recovery
  • Leak detection
  • Campaign intelligence
  • Autopilot
  • Notifications & alerts

03 · Browse by topic

8 topics. 38 articles.

Each topic answers the question once, in plain English, with screenshots from the actual product.

Getting started

Onboarding, first scan, connecting Stripe and ad accounts.

5 articles

Payment recovery

How retries work, dunning cadence, decline-code handling.

6 articles

Leak detection

What each leak pattern means and how to fix it.

6 articles

Campaign intelligence

True ROAS, attribution, channel-level P&L, cohort LTV.

4 articles

Autopilot

Schedules, overrides, pausing and resuming runs.

4 articles

Notifications & alerts

Email and in-app notification settings.

3 articles

Security & access

OAuth scopes, role-based access, revoking integrations.

5 articles

Billing & plans

Upgrading, downgrading, cancelling, the guarantee.

5 articles

04 · Most common questions

The 7 questions we get all week.

Two minutes. Connect Stripe, your ad accounts, and your store via read-only OAuth. No engineering, no tag installs, no pixel code. Your first leak scan runs immediately.

Yes. By default Omesta has no write access to your payment processor, ad accounts, or store. If you enable payment-retry automation or dunning emails on the Growth or Scale plan, Omesta gets scoped write access to those specific actions only. Nothing else.

You sign up with no card on file and get the full dashboard immediately. Leak scan, payment recovery, dunning emails, and (on Growth/Scale) the intelligence modules. We start finding and recovering money for you. Until the cumulative recovered amount on your account hits $1,000, you don’t pay. The day it crosses $1,000, the platform asks you to pick a plan and continues from there. No retroactive billing.

Processor-verified recovered revenue: failed Stripe or Square payments where one of our retries succeeded. Dollars that actually moved back into your account because of us. Ad-pause savings and refund-pattern reductions are real money, but they don’t count toward the threshold.

Yes. One click in billing settings. No cancellation fee, no retention call, no contract. You keep access through the end of your paid period.

We expose a read-only API for leak data, recovery events, and campaign metrics on the Scale plan. Webhooks out to your data warehouse are included on Growth and Scale. Email support@omestasystems.com for API credentials.

We don’t. That’s the point. If we never cross $1,000 for you, you keep the platform free indefinitely and we eat the cost. The guarantee exists because we’d rather take the hit than charge for a system that didn’t earn the conversion.

05 · Still stuck? Don’t sit on it.

Can’t find the answer? Email a human. Under 2 hours during US business. Under 8 overnight.

Every minute you wait is a minute the leaks don’t wait.

Talk to a human
Read-only · no card

Ready to stop the bleeding?

The same scan that found $3,900 in median month-one recoveries last week. Two minutes. No card. Read-only.

Show me my leaksSee pricing

Find the money your store is losing. To failed payments, dead ad spend, and silent churn. And put it back in your bank account. Free until we recover $1,000 for you.

Contact

Omesta Systems LLC
5830 E 2nd St
Ste 7000 #33555
Casper, WY 82609
Support@omestasystems.com

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