Overrides and pauses

Two distinct controls for two distinct needs.

Pausing autopilot

Global pause from the Autopilot panel. One click. All queued actions stay queued but won't execute until you resume. In-flight retries continue (pausing during a retry would corrupt the customer experience).

Overriding a specific action

Each action in the queue has an "Override" button. Options:

• Cancel: drop this action entirely.
• Edit: modify the email copy, retry timing, or target before it fires.
• Delay: push it back by N hours.
• Approve now: fire immediately instead of at the scheduled time.

Bulk overrides

Filter the queue by action type (e.g., all dunning emails) and override in bulk from the header actions menu. Useful when you've changed your mind on tone mid-campaign.